Privacy Policy
Last updated: Sept 17, 2025
Cyprus Air Heating, Cooling and Fireplaces (“we,” “our,” “us”) operates the website indoorcomfort.com (the “Site”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our Site and how we collect, use, maintain, protect, and disclose that information.
This policy meets requirements for 10DLC (10-Digit Long Code) messaging campaigns and provides the necessary assurances regarding consumer data use.
1. Information We Collect
We may collect the following types of information:
Personal Identification Information: Name, address, email, phone number(s).
Service Information: HVAC equipment, installation/repair history, service requests, etc.
Payment Information: Billing details, payment history.
Digital Information: IP addresses, device information, website usage, cookies.
Messaging Data: Mobile phone number, SMS opt-in/opt-out status, consent records, and communication preferences.
2. How We Use Consumer Data
We use the information collected to:
Provide HVAC installations, repairs, and maintenance.
Schedule and confirm appointments.
Send service reminders, updates, and relevant offers.
Communicate billing, invoicing, and support information.
Improve our customer service and business operations.
Send SMS/text messages only when you have opted in. These may include appointment confirmations, service reminders, and promotional offers.
3. Web Browser Cookies
We may use “cookies” to enhance your experience on our Website. A cookie is a piece of data placed on your hard drive for record-keeping purposes by your web browser that may sometimes track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly. Usage of a cookie is in no way linked to any personally identifiable information on our site.
4. Sharing Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers. We may also disclose your customer information with third parties in order to perform services on our behalf, and we will obtain consent for such sharing where it is legally required.
We will disclose personal information and/or an IP Address when required by law or in good-faith belief that such an action is necessary to: cooperate with an investigation of purported unlawful activity, protect the rights or property of our Website and related properties, or identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties.
Please keep in mind that if you voluntarily submit your information in a public forum on our related to our Website—such as a comment section, discussion board, etc.—it may be collected and used by others, and we have no control of how third parties may use your publically accessible information.
5. Third-Party Websites
Cyprus Air’s Website may contain links to third-party websites, including links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
6. Data Protection and Sharing
We do not sell, rent, or share consumer data or phone numbers with third parties for marketing purposes.
Phone numbers and SMS opt-in data will never be shared with unrelated third parties.
We may share information with trusted service providers who assist us in delivering our services (for example, scheduling software, payment processors, or subcontractors). These providers are only authorized to use your information as necessary to perform services on our behalf.
We may disclose information when required by law or to protect our rights and operations.
7. SMS/Text Messaging
By providing your mobile phone number and opting in, you consent to receive text messages from Cyrpus Air Heating and Cooling. Key details:
Opt-In: You will only receive SMS/text messages if you have given explicit consent.
Opt-Out Instructions: You can opt out at any time by replying STOP to any text message. No further messages will be sent. For assistance, text HELP or email us at support@indoorcomfort.com.
Message Frequency: Varies based on your interaction with us (e.g., service reminders, scheduling, promotional offers).
Message and Data Rates: Standard carrier charges may apply.
Privacy Assurance: Your SMS consent data and phone number will not be sold or shared with third parties for their marketing purposes.
8. Data Security and Retention
We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.
Your information is retained only as long as needed for the purposes described in this policy, unless longer retention is required by law.
9. Your Rights
Depending on your location, you may have rights to:
Access, correct, or update your personal information.
Request deletion of your personal data.
Withdraw consent for SMS/text messaging or other marketing communications.
Contact us to exercise these rights at the details below.
